Harb announced the opening of a complaint-office headquartered at the Ministry premises in response to growing complaints from citizens and domestic workers. The office will receive phone calls from employees, employers, foreign workers and normal citizens, and
everyone interested to report a certain illegal incident.

A hot line will be installed at the office and special employees will be dedicated to reply to the phone- calls that will be recorded. “I will dedicate myself to studying each case everyday at the end of my working hours, and I will take suitable measures by legal means against any attempts for bribery or any other illegal actions,” the Minister said.

Harb said that all administrations at the Ministry and its affiliates and departments in all regions, will be supplied with special forms in the form of questionnaires that they have to distribute on citizens completing their transactions. Citizens can report on bribery attempts by filling in the forms and then mailing them to the Ministry.

Harb said that the Ministry will release a guideline for all domestic workers with the help of the International Labor Organization and the General Labor Confederation to update them on their duties and rights as one step in a series of steps the Ministry plans to carry out to regulate foreign labor in the country.